What Happened to the Bath and Body Works App
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Earn FREE product, shop in a snap and more—just consider the app your personal shopper (that dishes about all the best deals first).
Download, join and these perks are all yours:
• Earn points toward your choice of FREE full-size products*
• Shop straight from the app
• See all available offers in your Wallet
• Check your points anytime, anywhere
• Be the FIRST to know about big deals, new launches and more
Oh, and we'll set you up with $10 off $30 just for joining! (Give us up to 72 hours to add this welcome offer to your Wallet.)
Come on, get app-y—and head to our site to see participating locations!
BathAndBodyWorks.com/rewards-stores
*Rewards value varies by market (value will be confirmed in welcome email). Full terms and conditions in the app.
What's New
Version 4.3.0
Talk about an upgrade!
We made some improvements for a smoother experience (and said bye to some bugs, too).
Keep the feedback coming—we appreciate it, as always.
Ratings and Reviews
4.8 out of 5
342.9K Ratings
Excellent customer service!!!!
I just have to say thank you for all of your wonderful products. I have no complaints whatsoever. I enjoy shopping online and visiting the store when time permits, however shopping online is just as convenient if not even better. I'm saying that because agents will help you with making decisions and making any necessary adjustments with any questions so on and so forth. I absolutely love this store or app because it makes me feel healthy inside and on the outside. Please keep up your best in class customer service and products. Looking forward to any new products Bath and Bodyworks launches in the future. People awaken your senses and treat yourself to something special from the top of your head to the bottom of your feet. You will not be disappointed. If anything you will be happy and filled with joy from any scent or product you choose. Try something new for a change and I guarantee you will be elated. If your not so sure about the scent do not be afraid to mix scents and create your own signature fragrance. I do and people constantly ask what I am wearing. BBW you're welcome and thank you.
Life long customer since you opened!!!!
The app is making me consider no longer shopping at the store!!!
I went in the store and I purchase some thing and it said I was 19 points away from getting a reward I then today open the app and they removed a bunch of points it said I was 31 points away. they took points away from earning a reward that I earned by shopping.I tried to call customer service and ask them what was going on and they hung up on me it was already bad enough that I had an awful experience when I went to the store but now the app is removing points for me and customer service hung up on me. Not only that there are two separate Bath and body Works accounts in my household mine and family members my family member does not have the app and gets the coupons via mail I do have the app they are associated with different phone numbers but somehow when she went and tried to use her paper coupons in store they said that it was used via the app is it because we have the same address I don't know but we have completely different phone numbers in completely different accounts but she couldn't use her coupons because I used it on my app. This was not a problem before the app. I had never lost points before the app. The loyalty program for loyal members of the store which I consider myself to be is now ruining my experience at the store the app has ruined that. Customer service hung up on me twice twice and I use the number that was in the app.
Unbelievably infuriating
I've said it once and I'll say it again. MAKE THIS APP AVAILABLE FOR EVERYONE TO USE. I'm sure this app is amazing IF you're lucky enough to live in one of the few places you can access it, but I wouldn't know. Therefore, I cannot give it any more than one star. I understand that there needs to be a trial period but this is going on for way too long. There are so many of your customers who feel left out and upset. I'm tired of seeing people writing reviews saying we need to relax and stop complaining about this. That's pretty much saying "well *I* have access to the rewards program and that's all that matters. I don't care if you can't get the discounts as long as I can. Stop being ungrateful." Try living in a state where it's not available and we'll see if you still have the same opinion. I haven't seen the company even responding to anyone's concerns and negative reviews about this either. They're vague about everything and have no answers when people ask when the program will be available in their area. I am a huge fan of Bath and Body Works, but to me, they are showing that they don't really care about their customers. If you can't give people answers, they will assume you don't care and aren't trying to fix the problem. I wondered why I had never heard of this app and now I know. I'm very disappointed. P.S. I never write reviews, so you know it's bad if I feel the need to say something.
App Privacy
The developer, Bath & Body Works Brand Management, Inc., indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Search History
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Bath & Body Works
- Size
- 31.1 MB
- Category
- Shopping
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- 4+
- Copyright
- © 2017 LBrands
- Price
- Free
- App Support
- Privacy Policy
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.
-
Family Sharing
With Family Sharing set up, up to six family members can use this app.
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What Happened to the Bath and Body Works App
Source: https://apps.apple.com/us/app/my-bath-body-works/id1256027729
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